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Frequently Asked Questions (FAQ)
Product : Tap Fittings
Topic 1 : Tap Selection
1. Why is RUBINE the best choice for Kitchen and Bathroom products?

RUBINE is one of the pioneer brands in Malaysia and its selected taps have been certified under SIRIM QAS International’s Management Certification Scheme that demonstrates product compliance with national or international standards. It provides the user an assurance for safety and reliability.

WELS (Water Efficiency Labelling Scheme) is a mandatory water efficiency test standards and requirements in Australia and Singapore. RUBINE selected taps, mixers and shower sets have been certified under WELS with Excellent 3 Ticks that save 20 litres or more water.

For further information, please visit any of RUBINE authorized dealers under Store Locator.

2. What is the difference between mixers and taps, is one better than the other?

Mixer tap have become much more popular in recent years due to its function to control both hot and cold water whereas tap is merely for normal water flow. However, both RUBINE mixers and taps equipped with anti-leakage cartridge with 5-year warranty.

For further information, please visit any of RUBINE authorized dealers under Store Locator.

Topic 2 : Tap Problem & Claims
1. I spotted water marking/ stain on my sink. What should I do?

The chromed finishing will be affected if there are any iron particles that do rust bond onto its surface (for example steel wool, brushes or any abrasive cleaner). Please be reminded that THIS IS NOT MANUFACTURING DEFECT and is violating the given warranty on anti-rust. You may also refer to RUBINE standard maintenance tips (refer to Topic 3) to prolong the product lifespan.

If you spotted defect on a new purchased tap, please do not accept your delivery order and contact the purchased outlet immediately for verification.

Kindly refer to Warranty Terms For Sanitary Fittings.

2. What should you do if water is leaking from the under spout? Can I claim?

If your tap is newly installed, please contact your installer immediately for repairing. While if you have installed the tap yourself and facing difficulty, please contact the purchased outlet immediately for professional advice.

If your tap has been used for quite some time, you might need to replace the O-rings on your breech. This part can easily be obtained from any hardware shops near to your area.

If the water leakage is from the handle, perhaps your cartridge has been torn over a long period of time. Bring your torn cartridge to our office for 1-to-1 replacements if your tap is still under 5-year purchased warranty on cartridge. However, you may also purchase the cartridge at a reasonable price upon request for over-warranty case.

Kindly refer to Warranty Terms For Sanitary Fittings.

3. There are missing parts from my new purchased tap. Where to claim?

Please check your goods before signing off the delivery order. Contact the purchased outlet immediately for verification.

Kindly refer to Warranty Terms For Sanitary Fittings.

Topic 3 : Tap Maintenance
1. What are the DON’Ts?

Do not use abrasive cleaners that may scratch or dull the surface.
Do not allow cleaners to sit or soak on the surface.
Do not use an abrasive material such as a brush or scouring pad to clean surfaces.

2. What are the DO’s?

Use a mild detergent such as liquid dishwashing soap and warm water for cleaning. Always read the cleaner product label to ensure the cleaner is safe for use on the material. Always test your cleaning solution on an inconspicuous area before applying to the entire surface. Wipe surfaces clean and rinse completely with water immediately after cleaner application. Rinse and dry any overspray that lands on nearby surfaces.

Use a soft, dampened sponge or cloth for cleaning.

Topic 5 : Couldn’t locate product serial number
Please go to Contact Us > Enquiry Form > Category: Stainless Steel Sinks > Topic: Couldn’t locate product serial number

Please upload purchased invoice jpeg under the enquiry form.

Kindly refer to Warranty Terms For Sanitary Fittings & continue your product online warranty registration via Warranty Registration.