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Frequently Asked Questions (FAQ)
Product : Bathroom Items
Topic 1 : Bathroom Items Selection
1. Where to have a full catalogue for RUBINE’s bathroom items?

All our product models are available under product listing page. For further information, please visit any of RUBINE authorized dealers under Store Locator.

Topic 2 : Bathroom Items Problem & Claims
1. I couldn’t install my purchased items. What should I do? Can I claim?

For installation problem, please refer to your appointed installer or get the professional advise from your purchased outlet.

If you spotted defect on a new purchased item, please do not accept your delivery order and contact the purchased outlet immediately for verification.

Kindly refer to Warranty Terms For Sanitary Fittings.

2. I spotted dented/ scratches on my purchased items. What should I do? Can I claim?

Dented/ scratches after usage are not warrant under manufacturing defect.

If you spotted defect on a new purchased item, please do not accept your delivery order and contact the purchased outlet immediately for verification.

Kindly refer to Warranty Terms For Sanitary Fittings.

3. There are missing parts from my new purchased items. Where to claim?

Please check your goods before signing off the delivery order. Contact the purchased outlet immediately for verification.

Kindly refer to Warranty Terms For Sanitary Fittings.

Topic 5 : Couldn’t locate product serial number
Please go to Contact Us > Enquiry Form > Category: Stainless Steel Sinks > Topic: Couldn’t locate product serial number

Please upload purchased invoice jpeg under the enquiry form.

Kindly refer to Warranty Terms For Sanitary Fittings & continue your product online warranty registration via Warranty Registration.